Collective Data – User Guide AI Assistant FAQ Policy
As part of our ongoing commitment to improving your experience, we’re excited to introduce the Collective Data User Guide AI Assistant—a powerful tool designed to help you quickly find answers and step-by-step instructions from our official documentation.
Below are frequently asked questions and policies to help you understand how it works and what to expect.
What is the User Guide AI Assistant?
The AI Assistant is a smart support tool that helps you navigate Collective Data’s user guides and documentation. It uses natural language to respond to your questions, summarize processes, and locate helpful resources—all within seconds.
Where can I access the AI Assistant?
Once enabled, look for the chat bubble on the bottom right hand corner of your screen as shown below:
What kind of questions can I ask?
The AI Assistant works best when asked specific, how-to questions such as:
-
“How do I create a new asset type?”
-
“Where do I view assigned inventory?”
-
“What does the ‘Out of Service’ status mean?”
Vague or overly broad questions may return less helpful responses.
What information is the AI Assistant trained on?
The AI is trained exclusively on Collective Data’s published documentation from our user guide. It does not access or interact with customer data or system configurations.
Does the AI Assistant access or use my customer data?
No. The AI Assistant does not access your customer data. All answers are based strictly on user guide articles stored outside of your system’s environment. For more information on our official policies, security, and access controls around artificial intelligence, please review our Trust Center.
How accurate are the responses?
The AI Assistant is designed to provide helpful and accurate responses, but it is still an automated tool and may occasionally:
-
Provide outdated information
-
Misunderstand unusual phrasing
-
Miss important context
Disclaimer: Always double-check responses with current documentation or contact our Support Team at 800-750-7638 or [email protected] for account-specific guidance or important decisions.
Can I rely on the AI Assistant for compliance-related tasks?
We do not recommend using the AI Assistant for compliance decisions, legal interpretations, or actions that affect public safety or data integrity. Please consult your account representative or our Support Team for those situations.
Is the AI Assistant available after hours?
Yes! The AI Assistant is available 24/7, so you can get help anytime—even outside of regular support hours.
Is this the same as live chat with a support agent?
No. The AI Assistant is an automated system. It does not connect you with a live representative. For real-time support, please contact our Support Team at 800-750-7638 or [email protected].
Will the AI Assistant be updated over time?
Yes! We are continuously improving the AI Assistant with updated documentation, user feedback, and new features to make it even more helpful over time.
Can I report inaccurate responses or suggest improvements?
Absolutely. Your feedback helps us improve. If you receive an incorrect or confusing answer, please click the “Thumbs Down” icon in the chat or contact our Support Team at 800-750-7638 or [email protected].
Will the AI Assistant replace customer support?
Not at all. The AI Assistant is here to complement your support experience—not replace it. You’ll still have full access to our expert Support Team for anything requiring technical guidance, account-specific help, or in-depth troubleshooting.
Still have questions?
We’re here to help. Reach out to our Support Team at 800-750-7638 or [email protected] and we’ll be happy to assist.
