Careers
Join the Team That Powers the Nation’s Most Critical Data
At Collective Data, we’re driven by an entrepreneurial spirit and a desire to provide innovative asset management software technology like no other in our market. The nation’s most elite private companies and government agencies trust us to simplify their data so they can make business-critical decisions.
Want to be part of the excitement? Check out our current openings below!
Why Work for Collective Data
You Matter
Every member of our team is valued. No one wants to be just a number! We welcome new ideas, foster innovation, and encourage creativity. Above all, we recognize that teamwork, commitment, and service to our customers are central to our existence.
You Can Be Yourself
Business casual, jeans… we embrace a relaxed dress code that allows you to feel right at home—and the coffee pot and teapot are always on.
We Take Care of Our Team
Our people are the key to our success, and we treat them accordingly. In addition to a competitive salary, we offer a great benefits package and other perks that make your job more enjoyable.
What We Offer
Benefits
- Competitive compensation based on
experience and skill set - Medical and dental insurance (70%
employer paid) - Simple IRA (3% company match)
- Paid holidays and vacation
- Vision insurance (100% employer paid)
- Long-term disability (100% employer paid)
- Life insurance (100% employer paid)
Other Perks
- Relaxed dress code (jeans are OK!)
- Company and team-building events including the occasional ballpark outing or a competitive (but friendly) game of bowling
- Working in the growing NewBo District
- Employee access to a private gym facility
Current Openings
Client Success Manager
Collective Data is seeking a seasoned Client Success Manager with a strong desire to learn our proprietary application. You will serve as a client advocate by working alongside our sales and operations teams to develop business and deliver solutions in an efficient and effective manner that facilitates a satisfied and growing client base where needs are understood and satisfied.
In this position, you will be directly involved in the sales process while working to improve the overall client experience. You will be challenged and provided an opportunity for growth in a client facing, fast paced, agile environment.
Responsibilities
- Serve as the day-to-day contact for all client needs
- Service/support requirements
- Project management
- Service renewals
- Upselling of additional products and services
- Role model/develop standards for proficiency in client advocacy
- Improve existing client onboarding model and ensure effective sell-through, client satisfaction post-sale, and the establishment of long-term mutually beneficial relationships
- Considering the lifetime value of a client, participate in the development of upsell and cross-sell programs that resolve client issues while increasing revenue
Required Skills and Experience
- Strong communication and ability to speak both from the business side and at a high level on the technical side
- Balance between assertive and collaborative to guide.
the client to solutions that benefit them and are in within the parameters of the software, describing the pros and cons - Successful experience in working with sales and
technical teams to deliver high-quality presentations
and information to prospects and clients - Excellent communication (oral and written) and
interpersonal skills - Able to work both independently and as a team
- Able to effectively and efficiently meet deadlines
- Able to multitask, determine priority of assignments,
and maintain a positive attitude in stressful situations. - Able to promptly and professionally respond to emails, phone calls and other communications
- Self-motivated, detail-oriented, and highly organized
Preferred Experience
2+ years of related experience
Experience in the software or technology industry
Collective Data is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities. We consider all applications without regard to race, color, religion, sex, sexual orientation, gender identification, ethnicity, or national origin.
Send your resume and cover letter to careers@collectivedata.com.
Software Support Specialist
Collective Data is seeking a self-motivated individual to offer support in our software application development lifecycle. You will be challenged with learning our proprietary application and supporting our client base in a customer facing, fast paced, agile environment. If you have the ability to provide an excellent 100% client focused experience in every interaction, we want you on the Collective Data team.
Responsibilities
- Provide client support and technical issue resolution via e-mail, phone and various other electronic mediums
- Establish an understanding of user needs to configure imports, reports, and other business logic via Collective Data’s proprietary editors to meet those needs
- Offer end user training via web conferencing
- Provide assistance with software installation and implementation
- Provide end user quality assurance testing, documentation, training, and support on client requested features
- Assist with data migration and conversions from various systems
- Manage and apply Windows updates and antivirus software
- Provide general desktop support
Knowledge, Skills and Abilities
- Demonstrated ability to work independently and efficiently to meet deadlines and provide optimal customer support
- Established skill set in promptly answering support-related emails, phone calls, and other electronic communications
- Demonstrated proficiency in dealing in both hardware and software-based issues with skills in database technologies and languages
- Experience with Windows updates, antivirus software, and desktop support
- Proven problem-solving skills
- Experience and proficiency in internet-related applications including emailing clients, FTP clients, and web browsers
Required Skills and Experience
- One-year certificate from a college or technical school, or one year of related experience and/or training, or an equivalent combination of education and experience
- Excellent communication (oral and written) and interpersonal skills
Collective Data is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities. We consider all applications without regard to race, color, religion, sex, sexual orientation, gender identification, ethnicity, or national origin.
Send your resume and cover letter to careers@collectivedata.com.
