Careers
Join the Team That Powers the Nation’s Most Critical Data
At Collective Data, we’re driven by an entrepreneurial spirit and a desire to provide innovative asset management software technology like no other in our market. The nation’s most elite private companies and government agencies trust us to simplify their data so they can make business-critical decisions.
Want to be part of the excitement? Learn more and check out our current openings below!
Current Openings
No current job openings.
Client Success Coordinator
Collective Data is seeking an enthusiastic customer support focused Client Success Coordinator to serve as the primary point of contact for our clients, ensuring exceptional service delivery, project management, and long-term relationship building. This role is responsible for handling daily client support needs, service renewals, and identifying upsell opportunities to maximize customer satisfaction and business growth. The ideal candidate will be a strategic thinker with strong relationship management skills and a passion for driving customer success.
Responsibilities:
- Act as the primary liaison for all client needs, ensuring prompt and effective resolution of service and support requests.
- Manage client projects from initiation to completion, ensuring timely delivery and alignment with client expectations.
- Drive service renewal processes, proactively engaging clients to maintain high retention rates.
- Identify and execute upsell and cross-sell opportunities by understanding client needs and recommending additional products and services.
- Serve as a role model in client advocacy, developing and maintaining high standards for customer interactions.
- Monitor and analyze client satisfaction metrics, using insights to continuously improve service delivery and customer engagement.
Skills & Experience:
- Excellent communication and interpersonal skills, with a customer-first mindset and the ability to speak both from the business and software optimization side.
- Balance between assertive and collaborative to guide the client to solutions that benefit them and are in within the parameters of the software, understanding the pros and cons
- Enthusiastic about learning new technologies and understanding their functionality.
- Capable of working both independently and collaboratively within a team environment.
- Skilled in managing deadlines efficiently and effectively.
- Strong ability to multitask, prioritize assignments, and maintain a positive attitude under pressure.
- Experienced in managing and responding to emails, phone calls, and other forms of communication in a timely and professional manner.
- Self-driven, detail-oriented, and highly organized with a proactive approach to tasks.
Preferred Experience:
- 2+ years of related customer service/client success experience
- Experience in the software or technology industry
Location:
- Collective Data promotes an in-office collaborative work environment.
Who is Collective Data?
Collective Data is a leading provider of Fleet Management and Asset Management software for both the public and private sectors. Our mission is to empower organizations with intelligent software solutions that help streamline operations, reduce costs, and improve efficiency.
Why Join Us?
At Collective Data, we value innovation, collaboration, and the personal growth of our employees. We offer a competitive salary and benefits package, flexible work arrangements, and an environment where your input is valued and encouraged.
Interested in making a difference with Collective Data? Please submit your resume and cover letter detailing your relevant experience to [email protected]
Collective Data is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Information Security Engineer 2
Responsibilities:
- Lead incident response efforts including triage, containment, and recovery
- Escalate complex incidents to senior engineers or external partners per escalation protocols
- Maintain incident response documentation and contribute to post-incident reviews
- Ensure incident handling meets contractual SLAs and reporting requirements
- Manage vulnerability assessments
- Administer antivirus/malware platforms
- Manage user identity and access controls
- Enforce MDM policies
- Implement and manage MFA solutions
- Maintain and tune SIEM and threat detection systems
- Conduct security awareness training and phishing simulations
- Support compliance efforts (e.g., SOC 2, NIST, ISO27001, HIPAA, CJIS)
- Collaborate with cloud and infrastructure teams on secure deployments
- Represent security in vendor and client engagements
Preferred Experience:
- Administration of static/dynamic scan tools such as Tenable, Veracode, or SonarQube
Familiarity with Proofpoint for email security - Experience with antivirus/malware solutions like SentinelOne, CrowdStrike, or Microsoft Defender
- Microsoft InTune or RMM tools for MDM policy enforcement
- Basic understanding of SIEM platforms and endpoint protection
- Hands-on experience with Proofpoint for email threat protection
- Familiarity with secure coding practices and static/dynamic code analysis
- Experience with MFA tools and identity governance
- Experience with security frameworks (NIST, CIS, ISO 27001)
- Certifications such as CISSP, CISM, or Azure Security Engineer preferred
Qualifications:
- 3–5 years of experience in cybersecurity or related field
- Strong understanding of network, cloud, and endpoint security
- Ability to lead projects and mentor junior staff
Location:
Collective Data promotes an in-office collaborative work environment.
Who is Collective Data?
Collective Data is a leading provider of Fleet Management and Asset Management software for both the public and private sectors. Our mission is to empower organizations with intelligent software solutions that help streamline operations, reduce costs, and improve efficiency.
Why Join Us?
At Collective Data, we value innovation, collaboration, and the personal growth of our employees. We offer a competitive salary and benefits package, flexible work arrangements, and an environment where your input is valued and encouraged.
Interested in making a difference with Collective Data? Please submit your resume and cover letter detailing your relevant experience to [email protected]
Collective Data is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Account Manager
Core Responsibilities:
Customer Relationship Management:
- Own day-to-day customer relationships post-sale, serving as primary point of contact
- Conduct regular business reviews (monthly/quarterly) to assess customer health, satisfaction, and usage
- Build strong, trusted relationships with customer stakeholders at multiple levels
- Proactively identify and address customer concerns before they impact retention
- Coordinate cross-functional resources (support, product, engineering) to resolve customer issues
Account Growth & Expansion:
- Identify and qualify organic growth opportunities within existing accounts (upsell, cross-sell, expansion)
- Develop account expansion plans in collaboration with the Director of Account Management
- Present expansion opportunities to customers, articulating clear business value
- Work with sales and product teams to position new features and capabilities
- Track and report on expansion pipeline and revenue growth metrics
Customer Success & Adoption:
- Ensure customers successfully onboard and adopt the platform
- Drive product utilization and feature adoption to maximize customer value realization
- Provide product training and best practice guidance to customer teams
- Monitor customer usage data and engagement metrics to identify at-risk accounts
- Develop and execute success plans tailored to customer goals and use cases
Retention Support:
- Partner closely with Renewals Manager to support contract renewal process
- Provide customer intelligence and relationship insights to inform renewal strategies
- Participate in renewal conversations when customer relationship expertise is needed
- Identify and escalate retention risks early to enable proactive intervention
- Document customer feedback and product requests to inform retention strategies
Strategic Collaboration:
- Contribute customer insights to inform overall account management strategy
- Align with Director of Account Management on account prioritization and growth targets
- Share market intelligence and customer feedback with product and leadership teams
- Participate in account planning sessions and strategic reviews
- Collaborate with marketing on customer advocacy and reference opportunities
Required Qualifications
Experience:
- 3-5 years in customer success, account management, or related customer-facing role
- Proven track record managing B2B SaaS customer relationships
- Experience identifying and closing expansion opportunities within existing accounts
- Demonstrated success improving customer satisfaction and retention metrics
Skills:
- Strong relationship-building abilities across diverse stakeholder groups
- Excellent communication skills (written and verbal) with ability to present to executives
- Analytical mindset with ability to leverage data to drive customer outcomes
- Solution-oriented approach to problem-solving and customer challenges
- Ability to manage multiple accounts simultaneously while maintaining quality
Technical:
- Proficiency with CRM systems (Salesforce, HubSpot, or similar)
- Comfort with customer success platforms and analytics tools
- Ability to quickly learn and demonstrate complex software products
- Strong skills with business productivity tools (Google Workspace, Microsoft Office)
Preferred Qualifications
- Background in the fleet management, telematics, or logistics technology industry
- Experience working in a high-growth SaaS environment
- Track record of achieving or exceeding expansion revenue targets
- Customer Success or Account Management certification
- Experience with enterprise-level accounts ($100K+ ARR)
Working Relationships
- Reports to: Director of Account Management
- Works closely with: Renewals Manager, Sales Team, Customer Support, Product Management
- Supports: Overall customer retention and expansion strategy
This role is ideal for a customer-focused professional who thrives on building relationships, driving product adoption, and identifying growth opportunities. You will play a critical role in ensuring customer success while contributing to the company growth through strategic account expansion.
Who is Collective Data?
Collective Data is a leading provider of Fleet Management and Asset Management software for both the public and private sectors. Our mission is to empower organizations with intelligent software solutions that help streamline operations, reduce costs, and improve efficiency.
Why Join Us?
At Collective Data, we value innovation, collaboration, and the personal growth of our employees. We offer a competitive salary and benefits package, flexible work arrangements, and an environment where your input is valued and encouraged.
Interested in making a difference with Collective Data? Please submit your resume and cover letter detailing your relevant experience to [email protected]
Collective Data is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Renewals Manager
Collective Data is seeking a driven, self-motivated individual to bring structure and accountability to our renewal process as we scale our growing client base. With 300+ clients and over $7M in ARR, you will be the boots-on-the-ground operator who brings order to chaos through disciplined execution and proactive account management. You will manage renewals end-to-end, identify renewal risks, and build repeatable processes to ensure no customer or opportunity falls through the cracks. The ideal candidate excels in fast-moving, imperfect environments, navigates messy data with confidence, leads candid conversations with customers about value and pricing, keeps leadership informed with minimal oversight, and owns results, not just tasks.
Responsibilities:
Daily Renewal Execution:
- Manage active renewal pipeline from initial outreach through signed contract
- Conduct renewal calls and negotiations with customers 60-90 days before expiration
- Track every account through renewal stages, ensuring nothing slips through cracks
- Follow up on outstanding quotes, purchase orders, and procurement requirements
- Escalate at-risk accounts to leadership with specific recommendations
- Update CRM daily with informed renewal forecasts and account status
Account Monitoring & Early Intervention:
- Review customer health signals weekly (usage data, support tickets, engagement metrics)
- Proactively reach out to customers showing warning signs 90+ days before renewal
- Coordinate with account management and support when accounts need attention
- Document customer concerns and relay product/service issues to appropriate teams
- Maintain detailed notes on customer sentiment, stakeholder changes, and risk factors
Process Implementation & Consistency:
- Execute renewal playbooks provided by leadership across all customer segments
- Use standardized email templates, call scripts, and negotiation frameworks
- Maintain renewal calendar ensuring no customer is contacted too late
- Generate weekly renewal forecast reports for leadership review
- Track discount approvals and ensure pricing consistency within guidelines
- Complete win/loss documentation for every renewal outcome
Required Experience
- 3-5 years in SaaS account management, renewals, or customer success with quota responsibility
- Track record of hitting renewal targets in fast-paced, scrappy environments
- Comfortable with ambiguity and building your own structure when none exists
- Strong follow-through and organizational skills, nothing falls through the cracks on your watch
- Proficiency with CRM systems and basic data analysis in Excel/Google Sheets
- Experience navigating customer procurement processes and contract negotiations
What This Role Is NOT
- You won’t be designing the overall strategy or building new systems from scratch
- You won’t have direct reports or manage a team
- You won’t own the customer success function or product feedback loops
- You won’t be making pricing strategy or major policy decisions
What This Role IS
- You’re the quarterback who executes the plays called by leadership
- You’re in the trenches daily, talking to customers and moving deals forward
- You’re the detail-oriented operator who ensures nothing gets missed
- You’re the eyes and ears reporting what’s actually happening in renewal conversations
- You’re building habits and discipline into a process that currently has none
Key Metrics You’ll Own
- Monthly renewal rate and churn
- Renewal forecast accuracy
- Time-to-close on renewals
- Discount percentage and pricing consistency
- Multi-year conversion rate
Who is Collective Data?
Collective Data is a leading provider of Fleet Management and Asset Management software for both the public and private sectors. Our mission is to empower organizations with intelligent software solutions that help streamline operations, reduce costs, and improve efficiency.
Why Join Us?
At Collective Data, we value innovation, collaboration, and the personal growth of our employees. We offer a competitive salary and benefits package, flexible work arrangements, and an environment where your input is valued and encouraged.
Interested in making a difference with Collective Data? Please submit your resume and cover letter detailing your relevant experience to [email protected]
Collective Data is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Why Work for Collective Data
You Matter
Every member of our team is valued. No one wants to be just a number! We welcome new ideas, foster innovation, and encourage creativity. Above all, we recognize that teamwork, commitment, and service to our customers are central to our existence.
You Can Be Yourself
Business casual, jeans… we embrace a relaxed dress code that allows you to feel right at home—and the coffee pot and teapot are always on.
We Take Care of Our Team
Our people are the key to our success, and we treat them accordingly. In addition to a competitive salary, we offer a great benefits package and other perks that make your job more enjoyable.
What We Offer
Benefits
- Competitive compensation based on
experience and skill set - Medical and dental insurance (70%
employer paid) - Simple IRA (3% company match)
- Paid holidays and vacation
- Vision insurance (100% employer paid)
- Long-term disability (100% employer paid)
- Life insurance (100% employer paid)
- Volunteer Time Off
Other Perks
- Relaxed dress code (jeans are OK!)
- Company and team-building events including the occasional ballpark outing or a competitive (but friendly) game of bowling
- Working in the growing NewBo District
- Employee access to a private gym facility