The Shop module now includes a feature called Work Order Feedback, enabling drivers or other employees who bring vehicles to your shop(s) to submit feedback on the service received. After the work order is completed or closed, the driver will receive an email at the address provided in their Employee record. They will be able to rate the service on a scale of 1 to 5 and provide additional comments. You can then generate reports based on shop location(s) to review this feedback.
For detailed setup instructions, please refer to the User Guide, specifically the “Shop Module: Driver Feedback on Work Orders” section. This feature is included in your Shop module annual pricing with no additional charge.
Questions or looking to receive a demo on our Shop module? Please contact your Client Success Coordinator.
