Collective Data SaaS solutions are billed annually in advance. Payment must be received in full for the twelve (12) month initial service period prior to any software being made available including one time set up fees and costs of training and configurations / customizations. Any additional users purchased within the first year will be prorated to the next renewal point.

If you add any new module or licenses after this initial quote – additional charges will apply. Configuration or training services throughout your subscription are one-time charges and will be invoiced at the time of work.

Your annual service contract includes:

Technical support staff available from 8 AM – 6 PM (Central), Monday through Friday (excluding holidays)

Support via: phone, email and Online Support Center

Free online training webinars (When available)

Software maintenance updates/bug fixes as well as general improvements as released

Free core version updates

Standard Payment Terms: 100% of the total price listed on the quote is invoiced once the quote and the End User License Agreement (EULA) are signed by the client, due Net 30. Services will be scheduled to begin, and hardware will be ordered and shipped after payment is received. A one-and-a half (1½) percent monthly late payment penalty (18% annum) will be charged on all past due balances, effective the last business day of the following month. In the event Collective Data, Inc. retains an attorney to enforce any of the obligations here under of the client, the client indicated on this agreement agrees to reimbursement Collective Data, Inc. for reasonable attorney’s fees.

Agreements subject to Cost of Living Adjustments (COLA). The contract term begins upon final delivery of the software. This date, going forward, will be the annual subscription date. Invoicing will take place 30 days prior to annual subscription date. The pricing listed in this quote is based on the products and services as described. Any additions, alterations, reconfigurations, or changes of any nature made to the products and services quoted herein may require a recalculation of price. All training requires advanced payment prior to scheduling the date. Price quoted reflects training fees only. On-site training must be scheduled a minimum of (three) 3 weeks in advance and four (4) weeks for out of the country. Additional fees may apply to travel outside of the continental United States and Canada.

The information in this document is confidential to the company to whom it is addressed and should not be disclosed to any other person or organization.